If you don't send in the requested information, they will shut down all of your accounts. Even if you contact customer service, you will not be able to talk to anyone except for the specialist.
The process typically takes 2-3 weeks, and you're assigned a specialist to talk to. What they're looking for is to make sure the income you reported on the application is true. They will request tax returns and bank statements. When you're under financial review, they'll freeze all of your accounts, and you'll need to send in documents about your income.
Their goal is that you don't default on payments by having too much debt and not pay it off. What is a financial review?Ī financial review is a risk minimization tactic by Amex to make sure you don't max out your cards and run away. What leads to an American Express financial review? I've talked about my experience with a financial review in the past.
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